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Samsung’s Visual Voicemail App

The Visual Voicemail app from Samsung gives customers with Samsung devices a visual interface for voicemail for more flexibility instead of calling into a traditional voicemail inbox.

Why Should I Use Visual Voicemail?

The visual interface of Samsung’s Visual Voicemail app gives Samsung users the flexibility to listen to voicemails in any order, save or delete messages, record different greetings, and reply via calling, text, or email directly from the app.

How to Set Up the Visual Voicemail App

To begin set up, you’ll receive a voicemail alert to download the app. This is the only way to download the app. If you initially cleared the alert from your notifications, don’t worry – the same alert will reappear with future voicemails.

 Setup Instructions

Click on the voicemail alert to visit the Samsung Galaxy Store.
Agree to the Samsung Galaxy Store T&Cs.
On the Visual Voicemail app page, click Update.
Open the app when the update is complete.
Voicemail needs permission to access the Phone, SMS, and Contacts. Tap Continue.
Select Allow for SMS Messages, Phone and Contacts.
Read the Visual Voicemail Terms and Conditions. Tap Accept.
Select Continue from the Welcome to Visual Voicemail screen.

Note: If this is your first time setting up Visual Voicemail, the app will ask you for a new voicemail password.

Frequently Asked Questions

No, you can continue to use the Bluegrass Visual Voicemail app but the Samsung Visual Voicemail app will provide a more natural user experience.

No, visual voicemail is free regardless of whether you’re using Samsung’s Visual Voicemail app or our Bluegrass Visual Voicemail app. 

No. When you saves a voicemail, it’s stored on our voicemail server.  The new visual voicemail app will download the saved voicemails from our server.