Lifeline is a federal program that lowers the monthly cost of your phone or internet. Eligible customers will get up to $12.75 toward their monthly charges. Lifeline is available for either phone or internet, but not both.
Dear Valued Customer,
On or about November 5, 2020, we attempted to notify you by letter and text message that certain assets of Bluegrass Wireless LLC, Kentucky RSA #3 Cellular General Partnership, Kentucky RSA #4 Cellular General Partnership, and Cumberland Cellular Partnership (collectively, “Bluegrass Cellular”) are being acquired by Verizon Communications Inc. (“Verizon”), and that, in connection with the acquisition, Bluegrass Cellular will no longer offer the Lifeline Program in Kentucky. We had expected the discontinuance of the Lifeline Program to be effective December 21, 2020, but are pleased to inform you that date has been extended indefinitely.
At this time and into 2021, your existing Lifeline benefits will continue through Bluegrass Cellular without further action on your part. In the coming weeks or months, we will attempt to send you an additional notice that includes the rescheduled date for the discontinuance of the Lifeline Program by Bluegrass Cellular. That notice will again include your options to ensure continued service.
Should you have any questions or need further assistance at this time, please call a member of our Customer Service team at 1-800-928-2355. We truly thank you for being a customer of Bluegrass Cellular, and we wish you nothing but health and happiness in the days to come.
Bluegrass Cellular Lifeline Support
*In addition to Lifeline qualifications, you’ll need to verify that your residence resides in one of our Home Internet service areas. Please contact Technical Support at 1-800-928-2355 for verification.