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Lifeline

Lifeline is a federal program that lowers the monthly cost of your phone or internet. Eligible customers will get up to $12.75 toward their monthly charges. Lifeline is available for either phone or internet, but not both. 

Your Lifeline Benefits through Bluegrass Cellular

Dear Valued Customer,

On or about November 5, 2020, we attempted to notify you by letter and text message that certain assets of Bluegrass Wireless LLC, Kentucky RSA #3 Cellular General Partnership, Kentucky RSA #4 Cellular General Partnership, and Cumberland Cellular Partnership (collectively, “Bluegrass Cellular”) are being acquired by Verizon Communications Inc. (“Verizon”), and that, in connection with the acquisition, Bluegrass Cellular will no longer offer the Lifeline Program in Kentucky. We had expected the discontinuance of the Lifeline Program to be effective December 21, 2020, but are pleased to inform you that date has been extended indefinitely.

At this time and into 2021, your existing Lifeline benefits will continue through Bluegrass Cellular without further action on your part. In the coming weeks or months, we will attempt to send you an additional notice that includes the rescheduled date for the discontinuance of the Lifeline Program by Bluegrass Cellular. That notice will again include your options to ensure continued service.

Should you have any questions or need further assistance at this time, please call a member of our Customer Service team at 1-800-928-2355. We truly thank you for being a customer of Bluegrass Cellular, and we wish you nothing but health and happiness in the days to come.

Sincerely,

Bluegrass Cellular Lifeline Support

How to Apply

Apply Online

  • Go to National Verfifier Portal.
  • Select KY, fill out the form and create an account.
  • National databases will attemot to qualify you immediately, but if more information is needed, you will be asked to upload your proof of eligibility.
  • If eligible, Universal Services Administration Company (USAC) will let you know you qualify. Once qualified, bring your 10-digit application ID# to your local store.

Apply by Email

  • To apply, you will need your applicationhousehold worksheet and copies of your proof of eligibility.
  • Send all documents to...
    Lifeline  Support Center
    PO Box 7081
    London, KY 40742
  • Once qualified, bring your 10-digit application ID# to your local store. 

Annual Recertification

The National Verifier will attempt to re-certify you automatically. If this is unsuccessful, USAC will contact you directly with instructions.

Our Lifeline Plans

Phone Plan

Get access to 4G data speeds with Unlimited Nationwide Talk & Text.

$40/mo

Lifeline Talk, Text & Data
 5GB of 4G Data with Unlimited Nationwide Talk & Text

Home Internet Plan

Our Home Internet plan will keep you connected wherever you live.*

$100/mo

Lifeline Advanced Data
Unlimited Data (Internet download speed: up to 12mbps; upload speed: up to 5mbps)

*In addition to Lifeline qualifications, you’ll need to verify that your residence resides in one of our Home Internet service areas. Please contact Technical Support at 1-800-928-2355 for verification.

Prepaid Plans

Avoid the hassle of yearly recertification by choosing one of our Prepaid Plan Options. With no contract, no application and no credit check we'll have you set up and ready to go in no time.

More Questions?

Call the Lifeline Support Center or visit the lifeline support website with the buttons below.