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Lifeline is a federal program that lowers the monthly cost of your phone or internet. Eligible customers will get up to $12.75 toward their monthly plan charges and have options for devices starting as low as $20. Lifeline is available for either phone or internet, but not both.

How to Apply

Apply Online

  • Go to the National Verifier Portal.
  • Select KY, fill out the form and create an account.
  • National databases will attempt to qualify you immediately, but if more information is needed, you will be asked to upload your proof of eligibility.
  • If eligible, Universal Services Administration Company (USAC) will let you know you qualify. Once qualified, bring your 10-digit application ID# to your local store.

Apply By Mail

  • To apply, you will need your application, household worksheet and copies of your proof of eligibility.
  • Send all documentation to…
    Lifeline Support Center
    PO Box 7081
    London, KY 40742
  • Once qualified, bring your 10-digit application ID# to your local store.


Annual Recertification

The National Verifier will attempt to re-certify you automatically. If this is unsuccessful, USAC will contact you directly with instructions.

Our Lifeline Plans

Phone Plan

Get access to 4G data speeds with Unlimited Nationwide Talk & Text.


Lifeline Talk, Text & Data
3GB of 4G Data with Unlimited Nationwide Talk & Text

Home Internet Plan

Our Home Internet plan will keep you connected wherever you live.*


Lifeline Advanced Data
Unlimited Data (Internet download speed: up to 12mbps; upload speed: up to 5mbps)

*In addition to Lifeline qualifications, you’ll need to verify that your residence resides in one of our Home Internet service areas. Please contact Technical Support at 1-800-928-2355 for verification.

Prepaid Plans

Avoid the hassle of yearly recertification by choosing one of our Prepaid Plan Options. With no contract, no application and no credit check we'll have you set up and ready to go in no time.

More Questions?

Call the Lifeline Support Center or visit the lifeline support website with the buttons below.