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Device Protection Plan

Protect your phone or tablet from life’s unexpected surprises with our Device Protection Plan.

Coverage for Life’s Unplanned Moments

Get peace of mind by enrolling in our Device Protection Plan.

Hardware Service

Breakdowns happen. You’ll be covered for mechanical/electrical malfunctions after the manufacturer’s warranty expires.

Accidental Damage

Drops and spills are inevitable. Have the confidence you need to take your device with you wherever you go.

Smartphone Screen-Only Repair

Broken screens are a common occurrence. Replace a cracked screen on eligible smartphones for just $291.

Loss & Theft

Get reconnected fast. Replacement devices ship via next business day at no additional cost to you.

Technical Support

It's okay to ask for help. Gain access to Personal TechProSM to help with things like device setup, app installation, and troubleshooting.

AppleCare Services

Service and support direct from Apple. iPhone and iPad customers get 24/7 priority access to Apple experts via chat and phone and Apple certified repair or replacement at Apple Stores and Apple Authorized Service Providers during the first 24 months from the date you purchase your device.

Here’s How it Works

Enrolling is easy. Sign up at the time of device purchase or within the first 30 days of purchase (pending device inspection). Our Device Protection Plan pricing depends on your device tier and will be added to your monthly bill.

Need the pricing breakdown? No problem.

 

Device Tier2

Tier 1

Tier 2

Tier 3

Monthly Price 

 $7.99 $11.99  $14.99

Hardware Service Service Fee/Deductible

$0 $0 $0

Accidental Damage: Smartphone Screen-Only Repair Service Fee/Deductible

$291

$291 $291

All Other Accidental Damage Service Fee/Deductible

$49

$49 (tablets);

$99 (smartphones)

$49 (tablets);

$99 (smartphones)

Loss or Theft Service Fee/Deductible

$100 $180 $280

 

Once your claim is approved, your replacement device will be shipped via next business day at no additional cost. After you’ve received your replacement device, you have 10 business days to return your damaged device.3

 

Summary of Coverage

For a summary of your coverage and more information about the claims process, as well as limitations, exclusions, provider information and cancellation provisions, view the brochure.

Submit a Claim

To submit or track the status of a claim 24/7, visit the Assurant site or call 1-888-352-9183

Frequently Asked Questions

For loss, theft and accidental damage, there is a maximum of two (2) covered claims within a rolling 12-month period, based on the date of the first replacement or repair. There is no limit on the number of approved claims for hardware service or mechanical/electrical breakdown after the manufacturer's warranty expires.

You must file a claim within 90 days of the incident.

Only someone authorized on the account can file a claim. To expedite your experience, we recommend you have the following items handy before beginning:

  • The 10-digit Mobile Number
  • The ESN/IMEI of the device you are claiming
  • Make and Model of the device
  • Email address (to provide you with the status updates about your claim)
  • Description of what happened to your device and date of the incident
  • Contact info (we may ask for your government-issued ID)
  • Your billing Zip Code (for security purposes)
  • Payment method for service fee/deductible (credit card/debit card or eCheck)."

Once your claim is approved, Assurant will ship your device via next business day delivery, when available, at no additional cost. If you provided your email address when filing your claim, you will receive a notification advising you when the device has shipped.

Replacement devices are reconditioned devices of like kind and quality. If a reconditioned device is not available, Assurant will replace it with a new model of like kind and quality. Device color may vary depending on availability.

Everything you need to return a malfunctioning/damaged device can be found inside your replacement device box. Once received, simply follow the instructions below:

  • Complete the "FROM" section of the enclosed U.S. Mail (Postage Paid) First Class Mail Label/Envelope.
  • Place the device (together with battery) into the envelope and seal it.
  • Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.
  • If you are returning an Apple device please refer to the Apple Device Owners card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

Once mailed, use the Track My Claim function at https://mywirelessclaim.com/bluegrass-cellular to verify when your claimed device is received.

Reach out to us and we’ll help you with any step of the process! We’re available via phone, online chat, email and our social channels, just contact us and we’ll help you through it.

If your device is currently enrolled in one of our Equipment Protection Plans, you'll remain enrolled in your current plan so long as you're enrolled with an eligible device or until you terminate. To review information on our legacy Equipment Protection Plans use one of the below links to download the brochure:

The $29 applies when service is provided through an Assurant authorized service provider, when and where repair service is available, otherwise a replacement is available for the All Other Accidental Damage service fee of $49 or $99.

2 A Bluegrass Cellular associate will confirm your monthly charge for DPP per device. As your device depreciates, or if you buy a new device that's classified in another tier, your monthly cost and service fee/deductible for your new tier may be adjusted accordingly.

3 If the damaged device is not received within 10 business days, an unrecovered equipment fee up to the value of the replacement device will apply.