Breakdowns happen. You’ll be covered for mechanical/electrical malfunctions after the manufacturer’s warranty expires.
Drops and spills are inevitable. Have the confidence you need to take your device with you wherever you go.
Broken screens are a common occurrence. Replace a cracked screen on eligible smartphones for just $291.
Get reconnected fast. Replacement devices ship via next business day at no additional cost to you.
It's okay to ask for help. Gain access to Personal TechProSM to help with things like device setup, app installation, and troubleshooting.
Service and support direct from Apple. iPhone and iPad customers get 24/7 priority access to Apple experts via chat and phone and Apple certified repair or replacement at Apple Stores and Apple Authorized Service Providers during the first 24 months from the date you purchase your device.
For loss, theft and accidental damage, there is a maximum of two (2) covered claims within a rolling 12-month period, based on the date of the first replacement or repair. There is no limit on the number of approved claims for hardware service or mechanical/electrical breakdown after the manufacturer's warranty expires.
You must file a claim within 90 days of the incident.
Only someone authorized on the account can file a claim. To expedite your experience, we recommend you have the following items handy before beginning:
Once your claim is approved, Assurant will ship your device via next business day delivery, when available, at no additional cost. If you provided your email address when filing your claim, you will receive a notification advising you when the device has shipped.
Replacement devices are reconditioned devices of like kind and quality. If a reconditioned device is not available, Assurant will replace it with a new model of like kind and quality. Device color may vary depending on availability.
Everything you need to return a malfunctioning/damaged device can be found inside your replacement device box. Once received, simply follow the instructions below:
Once mailed, use the Track My Claim function at https://mywirelessclaim.com/bluegrass-cellular to verify when your claimed device is received.
If your device is currently enrolled in one of our Equipment Protection Plans, you'll remain enrolled in your current plan so long as you're enrolled with an eligible device or until you terminate. To review information on our legacy Equipment Protection Plans use one of the below links to download the brochure:
1 The $29 applies when service is provided through an Assurant authorized service provider, when and where repair service is available, otherwise a replacement is available for the All Other Accidental Damage service fee of $49 or $99.
2 A Bluegrass Cellular associate will confirm your monthly charge for DPP per device. As your device depreciates, or if you buy a new device that's classified in another tier, your monthly cost and service fee/deductible for your new tier may be adjusted accordingly.
3 If the damaged device is not received within 10 business days, an unrecovered equipment fee up to the value of the replacement device will apply.