International Roaming
Traveling overseas? We have you covered.
You must have a global and HD calling capable device with VoLTE turned on.
Are not supported. Cellular connectivity should be turned off while traveling abroad.
You will only be charged the plan rates if you incur international roaming usage.
While most areas abroad have 4G coverage, in 3G-only areas you may not be able to receive phone calls.
You will receive a welcome message upon arriving in a new country.
If you are having issues, call 1-270-276-6361 or fill out an International Trouble Ticket online.
With Day Pass – Trial Offer you’ll have access to unlimited talk and text with 100 MB of data for a flat $15 fee per 24-hour period. It starts only when you first incur usage (send a text, make/receive a phone call or start a data session) so make sure to turn off any background apps before your travel. Once you've reached 100 MB, there is a $0.50 per MB overage fee. The plan also includes five recording credits for our digital streaming service, PlayOn.
Once you’ve completed your trip, we'll send you a brief survey so we can get your feedback on how Day Pass – Trial Offer worked for you.
Voice (min)
Unlimited
SMS
Unlimited
Price
$15
Data (MB)
100
Data Overage
$0.50 per MB
Voice (per min): $0.75
SMS/MMS (sent only): $0.50
Data per MB: $2.00
Voice (per min): $1.50
SMS/MMS (sent only): $0.50
Data per MB: $2.00
Voice (per min): $1.50
SMS/MMS (sent only): $0.50
Data per MB: $2.00
Voice (per min): $2.50
SMS/MMS (sent only): $0.50
Data per MB: $2.00
Voice (per min): $8.25
SMS/MMS (sent only): $0.50
Data per MB: $21.00
Currently, only HD Calling (VOLTE) capable phones that are global capable can be used for international roaming. The cellular service for other devices like tablets and Apple Watch (GPS + Cellular) will not work at this time. If you wish to use your Apple Watch (GPS + Cellular) while abroad, you will need to:
Please note: If the above steps for Apple Watch (GPS + Cellular) are not taken, you could have technical issues connecting to cellular service once you arrive back in the USA.
Please note: For the most accurate and up-to-date list of global capable devices, please visit your local store or contact customer service.
Don’t worry – we still have you covered. You’ll just need to choose from our roaming without HD Calling options.
Unfortunately, not at this time. However, we do recommend you utilize the My Data Manager App. This is a third party app that can be downloaded from the app store that allows you to monitor your usage and provide notifications when your data cap is hit.
It depends on your WiFi connection. In general, we highly encourage customers to connect to WiFi when using their device abroad. However, if your WiFi connection is poor, the cellular signal may override it and you’ll be charged for the data used. When connecting to WiFi, make sure you have a strong connection so your device doesn’t fall back to using cellular data.
The normal start codes such as *611 or *86 to call voicemail will not work while abroad.
We’ll send you an email with your credits and instructions with your first trip. However, you’ll need to contact us or go into a Bluegrass Cellular store to get credits for subsequent trips.**
**Maximum of 15 credits per line per billing cycle.