If your current rental equipment is out-of-date or not functioning as expected, we will exchange it for you for free. If you wish to exchange your device, please do the following:
1 As part of the rental agreement, customer shall safeguard the Equipment and prevent damage to, or loss of, the Equipment. Customer hereby assumes and shall bear the entire risk—including theft, loss, destruction, or damage—relating to the Equipment until the Rental Agreement is terminated and Bluegrass Cellular has received possession of the Equipment in Acceptable Condition from Customer. In the event Equipment is stolen, lost, misplaced, or becomes nonfunctional, Customer shall immediately notify Bluegrass Cellular of such event, and Bluegrass Cellular reserves the right to immediately suspend or terminate Customer’s service under the CSA. In the event the Equipment is not returned to Bluegrass Cellular in Acceptable Condition for any reason whatsoever, Bluegrass Cellular may assess Customer a fee in the amount of up to $230 to replace the Equipment, and may charge such fee to the bank card or credit card associated with Customer’s account.