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International Roaming (Vodafone) Terms & Conditions

PLEASE REVIEW THIS DOCUMENT CAREFULLY. USING YOUR DEVICE WHILE OUTSIDE OF THE UNITED STATES WILL RESULT IN CHARGES FOR WHICH YOU ARE RESPONSIBLE. FAILURE TO PAY SUCH CHARGES MAY RESULT IN THE TERMINATION OF YOUR ACCOUNT AND/OR THE PURSUIT OF OTHER REMEDIES AVAILABLE TO BLUEGRASS CELLULAR TO COLLECT AMOUNTS OWED.

* * * * * * * * * *

Vodafone Sim Card

Bluegrass Cellular’s Vodafone SIM Card International Roaming Option allows customers to access call, text, and data services while traveling outside the United States by using a Vodafone SIM Card with their existing device (separate purchase necessary). The customer must select the date(s) during which international roaming services are to be active and provide those dates with his or her executed International Roaming Service Addendum. International roaming services will be active only on the dates selected by customer and will automatically terminate on the end date selected by customer. International roaming services will not be available on dates outside of those selected by customer. Voice, text, and data usage is charged per minute, per text, or per megabyte, respectively, and may depend on location, as set forth below.

 

iPhone 5C, 5S, and Newer:

When you reach your international destination, remove the Bluegrass Cellular SIM and insert the Vodafone SIM into the device.

To ensure international roaming is enabled, perform the following steps:

  1. Setting>Phone>Enter 10-digit Phone Number
  2. Settings>Carrier>Turn off automatic>Select Vodafone if available
  3. Turn Airplane Mode on for 30 seconds, and then turn Airplane Mode off.

 

Motorola Moto Maxx and Moto X (2nd Gen):

When you reach your international destination, remove the Bluegrass Cellular SIM and insert the Vodafone SIM into the device.

To ensure international roaming is enabled, perform the following steps:

  1. Settings>Wireless & Networks>More>Mobile Networks>Preferred Network Type

 

Non-Smartphone:

To ensure international roaming is enabled, perform the following steps:

  1. Menu>Settings>Configurations>Check GPRS
  2. Menu>Settings>Network Mode>Select Auto

 

Cellphone Voice & Text rates while using the Vodafone SIM Card:

Calls range from $0.99/min. to $2.99/min. -Text messages ranges from $0.50 to $0.75.

 

Cruise Ship roaming with any Apple or Android device:

Calls range from $2.50/min. to $2.99/min. Text messages are $0.50 each.

 

International Roaming with any Apple or Android device in the following countries:

Puerto Rico, British Virgin Islands.

Calls are $1.99/min. Text messages are $0.25 (sent) /$0.00 (received)

 

Data rates while using the Vodafone SIM Card:

  • Europe and Most of Canada*: 10 MB Data is $4 (Additional Data is $0.50/MB)
  • Select Canada*: 10 MB Data is $11 (Additional Data is $1.50/MB)
  • Latin America and Asia Pacific*: 10 MB Data is $15 (Additional Data is $1.75/MB)
  • Africa and the Middle East*: 10 MB Data is $35 (Additional Data is $3.50/MB)
  • Premium Rate Countries: 10 MB Data is $150 (Additional Data is $15/MB)

Note: On the first day, you will receive a free text that indicates the cost of each call and text message. You will receive this once every 7 days or in each new country.

Trouble Ticket: If you need additional assistance, please use the International Concierge Trouble Ticket online.

Live agent support is available 24/7 by calling (1-270-765-6361), select option 3 and then press 1. Resolution times vary based upon country visiting.

**A complete list of zones and countries is included with this document.

*For a list of IDD country codes go to: https://countrycode.org/

For more information visit our International Roaming w/out HD Calling page.

Dialing Instructions

Troubleshooting Tips

    1. When calling from an international country back to the US, dial 001 plus the 10-digit number.

    2. To access your voicemail, dial 001 plus your 10-digit number.

If you are having problems with making or receiving calls, try the following steps:

  1. Turn Airplane Mode on and back off.
  2. Turn the device off and back on.
  3. Check dialing pattern. Unless contacts are saved with the country code, you will need to manually enter the phone number you wish to call.

 

International Data Roaming Rates by Country. Rates are subject to change. Current as of 12/19.

Europe and most of Canada: $4 for 10MB $0.50/MB overage

Albania, Austria, Belgium, Bosnia, Herzegowina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic Of Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

Select Canada $11 for 10MB $1.50/MB overage

Rogers

Latin America and Asia Pacific: $15 for 10MB $1.75/MB overage

American Samoa, Anguilla, Antigua, Barbuda, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Bermuda, Bolivia, Br Virgin Islands, Brazil, Brunei, Darussalam, Cambodia, Cayman Island, Chile, China, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Jamaica, Japan, Korea, South Laos, Macau, Malaysia, Martinique, Mexico, Micronesia, Mongolia, Montserrat, Myanmar, Nepal, Netherlands, Antilles, New Zealand, Nicaragua, Norfolk Island, Northern Mariana, Pakistan, Palau, Panama, Papua, New Guinea, Peru, Philippines, Puerto Rico, Russian Federation, Saint Kitts, Nevis, Saint Lucia, Saint Vincent, The Grenadines, Samoa, Singapore, Solomon Islands, St. Helena, Suriname, Taiwan, Thailand, Tonga, Trinidad, Tobago, Turks, Caicos, Uruguay, Vanuatu, Venezuela, Vietnam

Africa and the Middle East: $35 for 10MB $3.50/MB overage

Afghanistan, Algeria, Angola, Armenia, Bahrain, Benin, Botswana, Burkina, Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, The Democratic Republic Congo, People’s Republic, Cote D Ivoire, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Georgia, Guinea, Guinea-Bissau, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Libyan, Arab, Jamahiriya, Madagascar, Mali, Mauritius, Mayotte, Morocco, Mozambique, Niger, Oman, Palestinian Territory, Qatar, Republic of Congo, Reunion, Rwanda, Sao Tome, and Principe Saudi, Arabia, Seychelles, Sierra Leon, Swaziland, Uganda, United Arab Emirates, Yemen, Zambia, Zimbabwe

Premium Rate Countries: $150 for 10MB $15/MB overage

Andorra, Azerbaijan, Belarus, Belize, Bhutan, Cook Islands, East Timor, Eritrea, French Polynesia, Ghana, Greenland, Guam, Iceland, Iraq Kiribati, Kyrgyzstan, Lebanon, Liberia, Macedonia, Malawi, Maldives, Mauritania, Namibia, New Caledonia,`Nigeria, Paraguay, Senegal, Serbia, South Africa, South Sudan, Sri Lanka, St. Pierre, Miq uelon, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uzbekistan