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International Roaming Terms & Conditions

PLEASE REVIEW THIS DOCUMENT CAREFULLY. USING YOUR DEVICE WHILE OUTSIDE OF THE UNITED STATES WILL RESULT IN CHARGES FOR WHICH YOU ARE RESPONSIBLE. FAILURE TO PAY SUCH CHARGES MAY RESULT IN THE TERMINATION OF YOUR ACCOUNT AND/OR THE PURSUIT OF OTHER REMEDIES AVAILABLE TO BLUEGRASS CELLULAR TO COLLECT AMOUNTS OWED.

* * * * * * * * * *

DAY PASS - TRIAL OFFER

Bluegrass Cellular’s Day Pass - Trial Offer International Roaming Option allows customers to use their existing VoLTE-capable devices to communicate while outside of the United States without the need to count minutes or texts. If a customer adds the Day Pass - Trial Offer option to a device on his or her account, the customer will be charged for international usage on a 24-hour period basis, as follows:

1. During each 24-hour Day Pass - Trial Offer, a customer’s registered device has access to unlimited calls, unlimited texts, and 100 Megabytes (MB) of data for $15.00. Overage data is charged at $0.50 per MB.

24-Hour Day Pass - Trial Offer

    Price    

Voice (min)

SMS

Data (MB)

Data Overage

$15

   Unlimited         Unlimited       100 MB    $.50/MB

2. The 24-hour Day Pass - Trial Offer begins when international usage first occurs on the registered device. Usage includes sending a text, receiving or making a phone call, or transmitting or receiving data. The customer is charged and owes the cost of the nonrefundable Day Pass ($15.00, not including any overages) when the Day Pass - Trial Offer begins.

3. A Day Pass - Trial Offer terminates 24 hours after it begins; any international usage following the termination of a Day Pass - Trial Offer will begin a new 24-hour Day Pass - Trial Offer and the customer will be charged an additional $15.00 (not including overages, if any).

4. Day Pass customers receive 5 PlayOn credits on us.

Bluegrass Cellular is pleased to offer its Day Pass - Trial Offer International Roaming Option to customers traveling in the following zones: 1, 2, and 3.

*A complete list of zones and countries is included with this document.

*For a list of IDD country codes go to: https://countrycode.org/

 

Pay-As-You-Go

Bluegrass Cellular’s Pay-As-You-Go International Roaming Option allows customers to pay only for the minutes, texts, and data they need while travelling outside of the United States with existing VoLTE-capable devices. If a customer adds the Pay-As-You-Go option to a device on his or her account, the customer will be charged based on his or her usage and location at the time of use, as follows:

Pay-As-You-Go

Zone

Voice (per min)

SMS (sent only)

Data (per MB)

1

$0.75 $0.50 $2.00

2

$1.50 $0.50 $2.00

3

$1.50 $0.50 $2.00

4

$2.50 $0.50 $2.00

High Cost

$8.25 $0.50 $21.00

*A complete list of zones and countries is included with this document.

*For a list of IDD country codes go to: https://countrycode.org/

 

Dialing Instructions

Troubleshooting Tips

    1. When calling from an international country back to the US, dial “+”, “1” plus the 10-digit number.

    2. When calling other countries, dial “+”, “011”, then the country code, and the number.

    3. To access your voicemail, dial “+”,“1” plus your 10-digit number.

If you are having problems with making or receiving calls, try the following steps:

  1. Turn Airplane Mode on and back off.
  2. Turn the device off and back on.
  3. Check dialing pattern. Unless contacts are saved with the country code, you will need to manually enter the phone number you wish to call.

 

Zone List

Zones

Countries

1 Canada, Mexico, Puerto Rico

2

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Cayman Islands, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Finland, France, Germany, Greece, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Luxembourg, Martinique, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Philippines, Poland, Reunion, Romania, Saint Kitts and Nevis, Saint Lucia, Slovakia, Spain, Sweden, Turks and Caicos Islands, United Kingdom, USVI, Virgin Islands (British)

3


Albania, Armenia, Azerbaijan, Belize, Botswana, Brazil, Brunei Darussalam, Bulgaria, Cambodia, China, Cote d’lvoire, Croatia, Curacao, Egypt, Estonia, Faroe Islands, Fiji, French Guana, Ghana, Gibraltar, Greenland, Grenada, Guam, Haiti, Indonesia, Jordan, Kenya, Republic of Korea, Latvia, Lesotho, Liberia, Liechtenstein, Macao, Macedonia, Malaysia, Malta, Moldova, Montenegro, Nigeria, Northern Mariana Islands, Norway, Portugal, Qatar, Russian Federation, Rwanda, Saint Bartheiemy, Saint Martin (French Part), Saint Vincent and The Grenadines, Samoa, Saudi Arabia, Serbia, Singapore, Solomon Islands, South Africa, Sri Lanka, Suriname, Swaziland, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam

4

Andorra, Bahrain, Bangladesh, Belatus, Benin, Bhotan, Bosnia and Herzegovina, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Congo, The Democratic Republic of Congo, French Polynesia, Gabon, Gambia, Georgia, Guinea-Bisseu, Iraq, Kazakhstan, Kuwait, Kygystan, Loas, Lebanon. Lithuania, Madagascar, Malawi, Mali, Mauritius, Monaco, Mongolia, Morocco, Myanmar, Nambia, Niger, Pakistan, State of Pakistan, Papua New Guinea, Seychelles, Taskistan, Togo, Tonga, Tunisia, Vanuatu, Yemen, Zambia, Zimbabwe

High Cost

Afghanistan, Algeria, American Samoa, Angola, Cameroon, Cuba, East Timor, Equatorial Guinea, Ethiopia, Guinea, Iran Kosovo, Maldivies, Mauritania, Mozambique, Nepal, New Caledonia, Sao Tome And Principe, Senegal, Sierra Leone, Slovenia, Somalia, South Sudan, ST. Helena, Sudan, Timor-Leste, Turkmenistan, Uzbekistan, Countries Not Listed