Bluegrass Cellular is now part of the Verizon family - Learn More

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Bluegrass Cellular is now part of the Verizon Family

Wireless/Home Internet Account Updates

There are changes coming to how you will be billed for your wireless and home internet service with Bluegrass Cellular.

Important: The migration date of 10/22/21 has been postponed to 11/12/21. 

We're excited to announce that Bluegrass is now part of the Verizon family. We'll update this page as necessary. Until then, you may find these FAQs useful. 

Your Bluegrass Cellular account will officially migrate to Verizon on Nov 12, 2021. In order for Verizon to help make the transition smooth, you will not be able to make any changes to your account between Nov 12, 2021, and Nov 15, 2021.

Your bill cycle date will remain the same, however your bill due date will change. Please reference the letter you received in the mail for more information about your new due date. As a reminder, if you have scheduled automatic payments through your bank, or if you are a business that has your accounts payable systems set up with Bluegrass Cellular, you will need to update your system with the Verizon name and account number.

Consumer customers: The My Verizon app is an all-in-one hub of your Verizon experience, allowing you to manage your account, pay your bill, check your usage and much more. Learn more on how to download the app and set up your account here.

Business customers: My Business allows you to access and update your organization's account information online and through the app. Through the online portal and app, you will be able to shop and activate new devices, make payments and view user details and keep tabs on data usage. You can learn more about setting up your My Business account here. Please note, you will not be able to set up your My Business account until Nov 15, 2021.

If you were using autopay and paperless billing, you will need to re-enroll both in order to keep enjoying the discounts associated with each. If you do not re-enroll in one or both options, no discounts will be applied to your account going forward.

Consumer customers: Visit this page to view instructions on how to set up and manage AutoPay. View this page to view instructions on how to set up Paperless Billing.

Prepaid customers: In addition to enrolling in AutoPay, you can make payments online at vzw.com/instantpay, directly from your smartphones by dialing #PAY, or by visiting a Verizon retail store.

Business customers: If you wish to re-enroll in either or sign up for the first time, go to your My Business account and follow the steps below:

Paperless Billing

  1. Sign in to My Business
  2. Click Manage Accounts at the top of the screen.
  3. From the drop-down menu, click Manage Billing Accounts.
  4. Then, at the top of the screen, click on Billing. There will be an option to select Paperless Billing next to the amount due. Click to opt-in..
  5. Click “Submit” to confirm your selection.
  6. Your account is now enrolled in Paperless Billing and you will no longer receive bills in the mail.

Auto Pay

  1. Sign in to My Business
  2. Click Manage Accounts at the top of the screen.
  3. From the drop-down menu, click on Billing.
  4. Then, at the top of the screen, click on Auto Pay.
  5. Check the box next to the account number you wish to enroll, and click “Create schedule”.
  6. Select an existing payment method from the drop-down menu or add a new one.
  7. Click Apply, then Submit to confirm your selection.
  8. Your account is now enrolled in Auto Pay. If you haven’t enrolled in Paperless Billing, you will still receive a bill in the mail but your payment method will be charged automatically each cycle.

Yes, most devices will still work and there should be no interruption in service during the transition. However, there are some specific devices that will not be compatible with multimedia messaging and data services upon migration. If you have one of those very specific devices, you should have received prior communication alerting you of this. If you did not receive that communication, your device will work and should experience no interruption in service. It is recommended that you leave your devices on between Nov 12, 2021 and Nov 15, 2021 to receive all necessary updates as part of the migration. You will need to restart your device several times during that period to receive all necessary updates.

If you have an issue with your device after the transition or have an issue that you don’t see addressed in this FAQ, please contact Bluegrass Cellular Customer Support at 800-928-2355. 

Your device payments will remain the same during and after migration.

If any of your devices are enrolled in a Bluegrass Cellular device protection (DP) option provided by Assurant, once you no longer have Bluegrass Cellular service on Nov 12, 2021, you're no longer eligible for Bluegrass Cellular device protection. We have prorated your monthly charge for your Bluegrass Cellular DP option and you should see a credit on your account.

As a Verizon wireless customer, you’ll be eligible to enroll in one of the Verizon DP options. Because you can’t make changes to your account from Nov 12, 2021 through Nov 15, 2021, you will need to wait to enroll until after that period as set forth below.

Verizon is offering a period of “open enrollment” (OE) for all its device protection (DP) options through Dec 3, 2021. Former Bluegrass Cellular customers will be eligible to enroll in a Verizon DP option during this OE period. Coverage may be added by visiting a Verizon retail store, by calling Customer Care, or online through My Verizon or My Business. After this OE period ends, you will be able to select a DP option when you have an eligible device transaction, typically this is during the purchase of a new device as an upgrade or an add a line. For more information about Verizon’s DP options, visit:

Consumers & Device Protection

Business Customers & Device Protection

PLANS AND FEATURES

Verizon has committed to transitioning Bluegrass customers to Verizon plans comparable to those you enjoy with Bluegrass for the same or less total monthly price. You may see discounts on your new Verizon bill reflecting this.

Your discount will remain the same for 12 billing cycles, after which time you will need to recertify your employment status to continue to enjoy any discounts that may be available at that time. While Verizon cannot guarantee that the same discount will be available after your current discount offer expires.

No, if there is another Verizon plan you qualify for that better meets your needs, you can move to that plan after Nov 15, 2021. For Business customers, you can find more information about the various Verizon plans available to you on My Business once you set up a My Business account. You may also consult with a Verizon representative to learn more.

If you decide to adopt a different plan after migration, neither Consumer, Business, nor Prepaid customers will have the ability to go back to previously-assigned plans.

Any existing Bluegrass Cellular promotional credits will be migrated to your new account provided you stay on the same plan after migration.

Your existing text messages will be retained on your device.

Yes, here are the instructions to access your old voice mail :

  1. Dial 270-765-3611
  2. Enter your 10 digit mobile number
  3. Interrupt your greeting with * then enter your passcode
  4. Messages will be retained until 12/31/21 unless you delete them earlier

You will have to set up a new voicemail box after the migration. See www.verizon.com/support/voice-mail-faq for instructions.

SERVICES NO LONGER SUPPORTED

As a Bluegrass customer when you signed up for Unlimited or Unlimited Advantage, you could subscribe to Pandora Plus, PlayOn Cloud, Hulu, Samsung SmartThings Bunch subscriptions. These services are not supported by Verizon. You will still have access to your services through the end of your current annual subscription but your subscription(s) will not renew through Verizon and you will no longer enjoy access unless you subscribe separately.

If any of your mobile devices are enrolled in Bluegrass Mobile’s Text Messaging Control service, that coverage will end on Nov 11, 2021. Re-enrollment is not possible as Verizon does not support the same service.

When your new Verizon bill arrives, you will not see the charges for applications previously purchased through the Bluegrass Application Marketplace. You will still have access to your service(s) through the end of your current annual subscription, as set forth in more detail below. Your account will not be charged for any applications during the applicable transitionary period.

For customers who have any of the following services:

  • Weebly
  • GoDaddy
  • Freshbooks

If your current annual subscription is scheduled to end in 2022, you will continue to have access through until the end of your current annual subscription date in 2022. Upon the expiration of your current annual subscription in 2022, your contract will not renew for a subsequent annual term. However, subscriptions already scheduled to renew between before December 31, 2021, will maintain access until their 2022 renewal date.

For customers who have purchased IBM, Google, or MS Office 365 products, a Verizon sales representative will be in contact with you to transition your billing and access to Verizon.

What if I have MiFleet service?

  • Access to MiFleet service will terminate as of Nov 11, 2021. A representative will be reaching out to discuss alternatives offered by Verizon.

To help minimize any disruption in service, the line(s) with static IP addresses will not automatically migrate and will temporarily remain with Bluegrass Cellular until a later date. You will receive two separate bills for a short period of time, one from BlueGrass Cellular for the static IP addresses and one from Verizon for all other lines. A Verizon representative will be reaching out to you after the migration to coordinate the transition as well as provide the new static IP address. There will be no additional charges for the new static IP addresses.

Your Home Internet account will migrate to Verizon at a later date. If you had both wireless and Home Internet service with Bluegrass Cellular, your wireless account will be migrated on Nov 12, 2021 and your Home Internet at a later date. We will be in touch soon with more details.