COVID-19 Response

Retail Stores Updates

As we continue to evaluate the next steps our business needs to take to keep our customers and employees safe during the COVID-19 outbreak, we are passing along updates related to store hours and services.

• We are adhering to the state-mandated Healthy at Work requirements. All employees are required to wear face masks and conduct daily health/temperature checks.
• Customers and any family members 5 years of age and older are required to wear face masks upon entering one of our store locations unless a disability prevents them from safely doing so.
• Our stores are open 9 a.m. to 7 p.m. The first hour of business at all our locations is reserved for customers over the age of 60 and those with respiratory or autoimmune conditions. If you are not in this group, please visit us after 10 a.m.
• Customers are encouraged to use self-service payment options whenever possible, including online, drive-thru and drop-off payments.
• Curbside assistance and order pickup are now available. Please call your store to make arrangements.
• To take the needed social distancing protocol into account, if the stores becomes congested, we may ask you to wait in your car for a short period of time.
• We are encouraging customers to utilize video calling with our customer care team and to opt for curbside pickup for new device purchases when possible. To set up a video call, please send us a direct message through any of our social channels (Facebook, Twitter, Instagram). If you need to visit a store, we encourage you to make an appointment through Facebook messenger for your store location.

Financial Concerns

If you are experiencing challenges with paying your bill due to the impact of COVID-19, please reach out to us to discuss your unique issue at 1-800-928-2355 or through our live chat function at www.bluegrasscellular.com, and we will work with you on a solution.

Network Accessibility

During a national emergency, the continued slowing of data speeds when data caps are reached will allow for the best network management, allowing everyone to have access to the service they need.

Work With a Customer Care Representative From Home

We encourage customers to visit our website to take advantage of device upgrades and purchases, online bill pay and plan adjustments. We encourage customers to interact with us through our social channels and by contacting our call center at 1-800-928-2355 or chatting with us.

How You Can Help Keep Our Community Healthy:

• Wash your hands frequently with soap and water.
• Call in rather than visiting stores if you are not feeling well.