Bluegrass Cellular Careers

Position: Customer Care Associate
Location: Bowling Green II Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green II Customer Care Center which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Data Collection Engineer I
Location: Elizabethtown Headquarters
Effective immediately there is an opening for the Data Collection Engineer I position which reports to Senior Data Collection Engineer.

Duties:

Collect CDMA drive test data from different types of drive test gear.
Create maps displaying collected data.
Collect drive test data on new cell sites and create maps for review.
Analyze and identify network problems and potential problems. Work with Senior Data Collection Engineer and Operations to ensure timely resolutions to Network Problems.
Responsible for improving existing coverage and overlap via antenna system redesign recommendations
Obtain drive test data, and analyze for hand-off, coverage or interference problems.
Other duties as directed by management.

Requirements:

High School Diploma.
Clean driving record. Able to work flexible hours.
Excellent organizational, analytical and communication/ presentation skills needed.
Excellent ability to be a self-starter with attention to detail.
Able to work independently and as a team member.
Working experience with PC’s, spreadsheets, management/ presentation software and word processing.
Good understanding of radio/cellular and telephony networks.
Must have the ability to remain productive and focused in a fast changing environment.
Valid driver’s license.

Please reply here for consideration

Position: Internet Helpdesk Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of an Internet Helpdesk Representative which reports to Internet Helpdesk Supervisor.

Hours: M-F (every other Saturday) 3-midnight

Duties:

Answer incoming calls daily in a polite and professional manner.
Enter "ALL" inquiries in to the HEAT database. (VM, Calls, E-mail)
Provide assistance to helpdesk colleagues as needed.
Follow-up with customers who have left messages in the Internet Helpdesk VM box.
Provides support and troubleshooting for customers with Internet access and email problems by analyzing, diagnosing and resolving problems.
Provide front-end support for customers via E-mail.

Requirements:

Skills to include customer servicing skill sets, Internet knowledge and exceptional PC skills
The selected individual must also be able to write in a technical format when corresponding via E-mail with customers.

Please reply here for consideration

Position: Customer Care Associate
Location: Monticello Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to the Monticello Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented individual
Prior track record in sales preferred

Please reply here for consideration

Position: Customer Care Associate
Location: Brandenburg Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Brandenburg Customer Care Center which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented individual
Prior track record in sales preferred

Please reply here for consideration

Position: Customer Care Coordinator
Location: Radcliff Customer Care Center
Effective immediately, there is an opening for the Customer Care Coordinator which reports to Radcliff Customer Care Manager.

Retail Store Hours

Duties:

Monthly store quota
Day to day operational management in absence of manager
Provide consistent quality customer service sales support and direction to Sales Associates
Provide Store Reporting to management
Assist management in coordinating promotional events
Assist in continuing education/training for location's associates
Ensure store location is well organized
Duties as assigned by Customer Care Manager

Requirements:

PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
Strong written, verbal and organizational skills
Teamwork experience
Valid driver's license

Please reply here for consideration

Position: Wireless Traffic Engineer
Location: Elizabethtown Headquarters
Effective immediately there is an opening for the Wireless Traffic Engineer which reports to Manager-Wireless Traffic & Data Engineering.

Duties:

Daily traffic elements, processes, reports and functions in real time both voice and data
Forecasting capacity issues related to growth of all traffic elements
Use of performance software applications to graph trends and identify capacity issues
Proactive monitoring call volumes and key performance indicators provided by the network elements
Real time software changes to the network through CACP to enhance performance with all network elements
Identify network elements problems. Correct through software element changes if applicable or identify to responsible management for corrective action. Follow up as necessary to ensure problem has been corrected and report as necessary.
On call support for service-affecting problems that develop outside of normal working hours as required
Other duties as directed by Management

Requirements:

Associate’s Degree or equivalent experience with two to three years wireless traffic and performance experience.
Knowledge of Nortel Infrastructure Required.
Knowledge of Nortel CACP and Nortel NEWTUN Tool preferred.
Strong computer and database skills.
Strong problem solving and analytical skills.
Experience in developing and writing technical documentation.
Strong oral and written communication skills.
Valid driver’s license.

Please reply here for consideration

Position: Service Technician
Location: Bowling Green Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for the Bowling Green Customer Care Center, which reports to Senior Service Technician.
Duties:

Installation of cellular antennas, car kits and accessories
Trouble shooting and repairing cellular telephones and accessories
Scheduling of customer appointments
Knowledge of inventory system and product lines
Operation of mobile service and in house service
Provide quality customer service to all Bluegrass Cellular customers
Support sales staff in all customer equipment servicing issues
Other duties as directed by management

Requirements:

One year experience in automotive electronic installation
PC literate
Valid driver's license
Cellular experience preferred

Please reply here for consideration.

Position: Remittance Clerk
Location: Elizabethtown Headquarters
Effective immediately there is an opening for a Remittance Clerk which reports to Payments & Collections Supervisor.

Hours: Monday-Friday 9:15-6:15

Duties:

Post payments daily, process daily deposits and monitor drive thru window.
Organizing and maintaining credit card payments.
Open and count daily remittance mail for processing.

Requirements:

High School or equivalency, working knowledge of PC, Microsoft, Excel, and Verisign.

Please reply here for consideration.

Position: Customer Care Associate
Location: Bowling Green I Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green I Customer Care Center which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Materials Management Assistant
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of Materials Management Assistant reporting to Materials Management Supervisor.

Duties:

Accurately maintain and generate various inventory reports to prescribed schedule
Primary responsibility for agent order fulfillment within matls mngt dept
Perform monthly/annual physical inventory counts, as well as periodic cycle counts as directed by dept supervisor or manager
Receive shipments of cellular/paging products and materials into POS system.
Complete QC inspection on each incoming device shipment as part of receiving process to insure consistent quality from device vendors
Assist in store inventory replenishments by preparing store distributions
Support marketing and indirect sales in tracking and issuing collateral.
Re-package and re-label phone and accessory inventory as required.
Perform programming of handsets when needed. Verify correct PRI/PRL load sets on loading stations before programming.

Requirements:

Computer literate including POS, Inventory Management software, Microsoft Word, Microsoft Excel.
Excellent organization, communication and multi-tasking skills
Valid driver's license

Please reply here for consideration

Position: Service Technician
Location: Elizabethtown Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for the Elizabethtown Customer Care Center, which reports to Customer Care Manager.
Duties:

Installation of cellular antennas, car kits and accessories
Trouble shooting and repairing cellular telephones and accessories
Scheduling of customer appointments
Knowledge of inventory system and product lines
Operation of mobile service and in house service
Provide quality customer service to all Bluegrass Cellular customers
Support sales staff in all customer equipment servicing issues
Other duties as directed by management

Requirements:

One year experience in automotive electronic installation
PC literate
Valid driver's license
Cellular experience preferred

Please reply here for consideration.

Position: Customer Care Associate
Location: Glasgow II Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Glasgow II Customer Care Center for Bluegrass Cellular which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Telemarketing
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Customer Care Associate
Location: London Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to London Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Customer Care Associate
Location: Campbellsville Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Campbellsville Customer Care Center which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Telemarketing
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Call Center-Customer Service Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of Call Center-Customer Service Representative which reports to Call Center Supervisor.

Hours: Mon-Fri. 11-8pm & Saturday 9am-6pm (Sunday and One day off during the week)

Duties:

Answer at least 65 incoming customer service calls per day in a friendly polite manner supplying caller with accurate information.
Support the Indirect/Direct distribution arms
Able to process existing customer account changes in a timely manner
Capable of trouble shooting customer's technical difficulties
Other duties as assigned by management

Requirements:

Cellular background preferred
Excellent verbal and PC skills

Please reply here for consideration

Position: RF Interference Technician
Location: Elizabethtown
Effective immediately there is an opening for the position of RF Interference Technician which reports to Manager Wireless Field Operations.

Duties:

Identify, monitor, research, and correct CDMA RF interference and related Network Health issues.
Identify and correct RF Interference issues within the Network. This includes identifying and installing BTS hardware components for replacement or the addition of RF filtering to correct interference issues.
Maintain a database of all site filtering and specific BTS equipment configurations.
Maintain a database of all interfering frequencies within the Network.
Assist with identification and resolution of RF Accessibility & Retainability issues within the Network.
On call at management’s discretion
Other duties as directed by management

Requirements:

High School diploma or equivalent
Strong communication/organizational skills
Basic PC knowledge
Valid drivers license
Cellular experience a plus

Please reply here for consideration

Position: Regional Sales Manager
Location: Somerset
Effective immediately there is an opening for the position of Regional Sales Manager headquartered in Somerset, Kentucky, which reports to Director-Sales & Retail Operations.

Duties:

Management of retail and corporate sales distribution to ensure budgeted customer growth.
Manage departmental operations at or below budgeted expense levels.
Serve as a liason between the company and the community.
Ensure highest level of customer service is delivered through sales/customer service channels.

Requirements:

Previous Retail Management experience
Strong written and verbal communication skills
Personnel and strong organizational management skills
Self motivated, results-oriented manager
Bachelor’s degree preferred

Please reply here for consideration

Position: Senior Administrator-Forecasting & Reporting
Location: Elizabethtown Headquarters
Effective immediately there is an opening for the position of Senior Administrator -Forecasting & Reporting which reports to Manager – Financial Reporting and Forecasting.

Duties:

Development of Strategic plans and Operating budgets.
Process capital budget expenditure tracking reports for all entities on a monthly basis.
Prepare property tax returns for all legal entities in two states. Verify and process all property tax related invoices on a daily basis. Continual analysis of property tax liability to ensure accurate presentation on the balance sheet.
Preparation of FCC reports including Form 499 and Form 525, etc.
Management of USAC audits.
Timely and accurate reconciliation of assigned bank accounts.
Other duties as assigned.

Requirements:

Four-year college degree, emphasis in accounting.
Strong working knowledge of MS-Excel, Lotus 1-2-3, MS-Word, and Great Plains/MS Dynamics. Exposure to FRx and MS Forecaster preferred.
Understanding of the wireless and telecommunications industries.
Five or more years accounting experience.

Please reply here for consideration

Position: CSR-Collections
Location: Elizabethtown Headquarters
Effective immediately there is an opening for a Customer Service Representative-Collections which reports to Supervisor-Payment & Collections.

Responsibilities:

To perform delinquent customer account collection activities and to monitor customer accounts receivable to minimize bad debt loss.
To Hotline past due accounts, to monitor payments, and to Unhotline service as soon as payment is made.
To disconnect delinquent accounts, accurately reconnect accounts upon payment.
To Write Off from billing, out source to collection agency nonpaid disconnected accounts.
Answer customer calls regarding bad debt in a professional and knowledgeable manner.

Requirements:

Excel/Word
Able to Multi Task
Good Communication Skills
45 WPM
Basic Office Skills

Please reply here for consideration

Position: Customer Care Associate
Location: Ring Road Customer Care Center (Headquarters)
Effective immediately, there is an opening for the position of Customer Care Associate at our Ring Road Customer Care Center (Headquarters) which reports to Customer Care Manager.

Duties:

Provide quality customer service to all Bluegrass Cellular customers
Trouble shooting equipment as required
Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
Responsible for cash and inventory

Requirements:

Strong communication skills
Highly motivated, results-oriented professional
Prior track record in sales preferred

Please reply here for consideration

Position: Senior Service Representative
Location: Somerset Customer Care Center
Effective immediately, there is an opening for the position of Senior Service Representative for Somerset Customer Care Center which reports to Customer Care Manager.

Duties:

Supervise Somerset Service Center
Supervise and develop Service Technicians
Manage and maintain equipment and accessory inventory.
Knowledge of inventory system and product lines
Supervise operation of mobile service, in house service and scheduling.
Provide quality customer service to all Bluegrass Cellular customers
Support sales staff in all customer equipment servicing issues
Other duties as directed by management

Requirements:

Management experience
PC literate
Valid driver's license
Cellular experience preferred

Please reply here for consideration